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Support

We'd love to hear from you by Phone, Skype, Live Chat, Email but please check if your questions have already been answered in the "How It Works" section and throughout the context Useful Information you find on the right column of the site.

  • I am looking for a property in Florence for short term see how
  • I am looking for a property in Florence for mid - long term see how
  • I am a new Property Owner or Partner Agency and want to list with you see how

For additional questions fill the form below or contact us through the contact details at the bottom of the page

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Useful Information

This support page is NOT for:

  • Property Availability.
  • Property Booking.
  • Arrival of Clients.
  • Departure of Clients.

How do I get support for the issues above?

Property Availability: Firenze Lodging does not know if the Property of your choice is available for your desired dates but it's very easy to find out by sending a direct request: if the property is available the Property Owner or Manager will send an offer through Firenze Lodging as explaind in the offer page.

Property Booking: Properties can only be booked after an offer has been posted out by a Property Owner or Partner Agency after you enquired for availability or by pulling out many offers by sending a generic request. We do not accept booking by fax, email or phone unless otherwise arranged with Firenze Lodging.

Arrival of Clients: After a reservation is placed through booking an offer on this site an Instant Confirmation Voucher is generated containing all the contact and arrival information to the property. Additional Arrival arrangements can be taken on this site or after booking directly with the Property Manager or Partner Agency of the property you booked.

Departure of Clients: Arrangements for Check Out procedures need to be made between you and the Property Manager or Partner Agency of the property you booked.