Tourist apartment Lungarno View on the River

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Posted by vwilliams on 01/07/2013

Great location, relatively quiet and spacious.  Beds very comfortable, but a dark kitchen and odd apartment configuration.  Had a leak in the roof in the dining room during a rain storm.  Air conditioning did not work or was very weak, no cleaning tools were available.  The landlord and super were very responsive to the questions I did ask,, so perhaps some of the problems were due to my lack of clear communication about issues.  I was surprised to be charged extra for sheets and towels, my colleagues who rented similar apartments were not charged for these things.  Also, I do not think it is appropriate to charge for light bulbs that burned out and needed to be replaced.

Suggestions to the owner:

Better communication with staff regarding availability of cleaning tools, make sure that all extra charges are disclosed before the agreement is made.  I was unaware that I would be charged extra for light bulbs that burned out and for towels and sheets.  When I asked for a broom and a mop, I was told by the staff that there were none available, although afterwards the landlord told me that they did have them for common use.  There was a leak in the roof in the dining room, and two of the three air conditioners did not appear to work, even after I received instructions on their use from the staff.  The one in the bedroom that did work was extremely weak, even after I set the temperature very low.  Several of the cloth wall hangings came down from the walls, and would not stay up.  The location is great, and the area was relatively quiet.  The kitchen is very dark, perhaps opening up the entry between the kitchen and the dining room would brighten it up and make it more convenient.  A number of my colleagues had apartments that were around the same price with much better kitchens and cleaning supplies readily available.  They were not charged for sheets and towels.



Guest survey:
How the property advertised matched what you found upon the arrival?

Was the property clean, the staff professional and efficent?

Was the location convenient,safe ,close to major sites, attractions and services?

Quiteness of the accomodation and neighborhood

Overall value for the money 160 € daily 900 € weekly 1.900 € monthly 10 0 Rated 7.4/10 based on 1 customer reviews

Property Location

Lungarno Vespucci, Firenze, ITALY


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